Policy Briefs on Social Media, Technology and Peacebuilding

This policy brief will examine the various factors that enable online hate speech to resonate, spread, and drive offline action. After briefly reviewing the features of social media that enable hate speech to spread online, we will explore tools for designing interventions to respond to this content. As part of this, we will consider the broader online and offline context impacting this speech, and review approaches to identifying, understanding, and engaging online audiences. Drawing from multidisciplinary research insights, the discussion will then address considerations for developing messaging strategies and content. The review concludes with a brief discussion of the importance of assessing and mitigating risk. Overall, this brief will position readers to be able to develop their own strategies for responding to online hate and dangerous speech in their context.

The policy brief outlines key snapshots of Sri Lanka’s social media landscape as it stood at the time of writing, in early August 2018, and offers some recommendations aimed at civil society’s use of social media for conflict transformation. Background Note: Primary research informing this policy brief took place between 2014-2018 as part of work conducted with the Centre for Policy Alternatives (CPA). Other observations arise from data analysis and further research as part of on-going doctoral studies at the National Centre for Peace and Conflict Studies (NCPACS) at the University of Otago, New Zealand.

The next wave of disruptive technology has arrived; it is the Age of Automation. The defining technologies for this new era include robots, chatbots, artificial intelligence, machine learning, conversational interfaces, cyborgs, and other smart devices. These technologies are increasingly becoming the interface between organisations and humans. The risks and benefits for civil society organisations boils down to automation versus augmentation. Automation is where robots and algorithms take over and destroy humanity. Augmentation is more optimistic and suggests that artificial intelligence (A.I.) will help civil society organisations amplify their work to better serve stakeholders and solve significant social change problems.

The Toda Peace Institute and the Alliance for Peacebuilding are hosting a series of policy briefs discussing social media impacts on social and political goods. Over the next several months, top experts and thought leaders will provide insight into social media’s threats and opportunities. This first briefing provides a conceptual summary, and a set of policy recommendations to address the significant threats to social and political goods. The Full Report provides a more in-depth literature review and explanation of key themes.